Refund policy

Return & Refund Policy

At [UrabanLoot], customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the item must:

Be returned within [7 days ] of delivery.
Be unused, unworn, and in the same condition as received.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers may request a return within [7 DAYS] from the date the order is delivered.

To initiate a return, please contact us at [karanurbanloot@gmail.com] with your order details.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will be issued to the original payment method.
Refunds may take up to [5 to 7 days] to appear in your account, depending on your payment provider or bank.
Exchanges

We offer exchanges for eligible items subject to product availability.

If you would like to exchange an item for a different size, color, or replacement product, please contact us at [karanurbanloot@gmail.com] within the return period.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [3 days] of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review the case and provide a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Final sale or clearance items
Items marked as non-returnable
Products showing signs of use, damage, or alteration after delivery
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return is due to our error.
Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: [karanurbanloot@gmail.com]

We are committed to providing a fair and transparent shopping experience and will do our best to resolve any concerns promptly.